How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Send order updates, receipts, and shipping notifications
• Manage your account
• Respond to inquiries
• Improve our website and product offerings
• Prevent fraud and ensure secure transactions
• Provide personalized shopping experiences

Marketing emails are sent only with your consent, and you may opt out anytime.

Payments

We do not store your full payment details.
Payments are securely processed by third party gateways such as:

• Midtrans
• Credit or debit card processors
• Paypal
• eWallets (if available)

These providers comply with strict security standards to protect your data.

Cookies Used by WooCommerce

WooCommerce uses cookies to ensure proper store functionality. For example:

• woocommerce_cart_hash
  Helps WooCommerce detect when cart data changes.
• woocommerce_items_in_cart
  Tracks items in your cart.
• wp_woocommerce_session_*
  Assigns a unique code to each customer so the system can retrieve cart and order data.

Disabling cookies may affect checkout and cart performance.

Sharing Your Information

We only share your personal data with trusted third parties to complete your order:

• Shipping providers for delivery purposes
• Payment gateways for secure transactions
• Email and notification services for order updates
• Analytics tools such as Google Analytics

We do not sell or rent your information.

How Long We Keep Your Data

WooCommerce stores order information for accounting and operational purposes.

• Order data: 7 years or as required by Indonesian law
• Account data: stored as long as your account remains active

Inactive accounts may be deleted upon request

Your Rights

You may request to:

• Access your personal information
• Correct or update your data
• Delete your account
• Request deletion of personal data from previous orders (except for legally required records)
• Opt out from marketing communications

Contact us through our support email for assistance.

Third Party Links

Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing your information.

Data Protection & Security

We implement:

• SSL encryption
• Secure server configurations
• Firewall and malware protection
• Restricted access to sensitive data

However, no method is completely secure. By using our site, you acknowledge this risk.

Children’s Privacy

Our store is not intended for individuals under 13 years of age.
We do not knowingly collect data from children. If such data is found, we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.
Continued use of our website indicates acceptance of updated terms.

Contact Us

If you have questions regarding this Privacy Policy or data use, contact us:

Jaens Essence Customer Support

Email: info@jaensessence.com
Phone: +6281234567890
Website: www.jaensessence.com