- +62 8123-4567-890
- info@jaensessence.com
FAQ
(Frequently asked Question)
What is Jaens Essence?
Jaens Essence is a wellness retail line created by Jaens Spa, offering high quality products crafted to support relaxation, self care, and holistic wellbeing. Each item is inspired by Balinese traditions and formulated with botanicals, natural fragrances, and nourishing ingredients.
Are your products natural?
Yes. Our products are made with carefully selected natural or naturally derived ingredients. We prioritize plant based extracts, essential oils, and gentle formulations that support skin health and overall wellness.
Where are Jaens Essence products made?
All products are developed in Bali and produced in collaboration with trusted manufacturers who follow professional safety and quality standards.
Are your products safe for sensitive skin?
Our formulations are designed to be gentle. However, individual sensitivities vary, so we recommend performing a patch test before full application. If irritation occurs, discontinue use and consult a dermatologist.
Are Jaens Essence products used in Jaens Spa treatments?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.
Can I purchase Jaens Essence products online?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.
Do you offer product bundles or special sets?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.
How do I choose the right product for me?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.
What payment methods do you accept?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.
What is your return or refund policy?
Yes. Many of our massage oils, scrubs, sprays, and skincare blends are used daily by our professional therapists at Jaens Spa outlets.