General Information

This website is operated by Jaens Essence, the official retail brand of Jaens Spa.
By using our website, you acknowledge that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

We reserve the right to update or change these Terms & Conditions at any time without prior notice.

Use of Website

You agree to use this website only for:

• Browsing products
• Making lawful purchases
• Accessing information related to Jaens Essence

You may not misuse the website by:

• Attempting to hack, disrupt, or damage system operations
• Uploading harmful software
• Using false identity or impersonating others

Product Information

We make every effort to display accurate product descriptions, images, and details. However:

• Colors may appear slightly different due to screen settings
• Product packaging may vary
• Ingredients and formulations may be updated without prior notice

If you have sensitivities or allergies, please review ingredients carefully.

Pricing & Payment

All prices listed on our website are in Indonesian Rupiah (IDR).
Prices may change without notice.

We accept secure payments through:

• Bank transfer
• Credit/debit cards
• E-wallets (if available)

WooCommerce supported payment gateways

Your order will be processed only after the payment is confirmed.

Orders & Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel orders due to:

• Out-of-stock items
• Incorrect pricing or product information
• Suspicious or fraudulent transactions

Once your order is accepted, you will receive an order confirmation email.

Shipping & Delivery

We offer nationwide shipping within Indonesia. Delivery times vary depending on location and courier service.

Please ensure your address and contact information are correct. We are not responsible for delays or lost packages caused by:

• Incorrect customer information
• Courier issues
• Situations beyond our control

Shipping fees are displayed at checkout.

Returns, Refunds, & Exchanges

Due to hygiene and safety reasons, we cannot accept returns or exchanges unless:

• The product arrives damaged
• You received the wrong item

If this occurs, you must contact us within 48 hours with a photo or video as proof.
Approved cases will receive a replacement or refund.

We do not provide refunds for:

• Change of mind
• Incorrect purchases
• Opened or used products

Account Registration

When creating an account, you agree to:

• Provide accurate information
• Keep your login details secure
• Take responsibility for all activities under your account

We may delete or suspend accounts that violate our policies.

Intellectual Property

All content on this website including:

• Images
• Logos
• Text
• Product descriptions
• Branding elements

is the property of Jaens Essence and cannot be copied, reproduced, or distributed without permission.

Limitation of Liability

Jaens Essence is not liable for:

• Adverse reactions due to product misuse
• Losses resulting from website errors or downtime
• Shipping delays or courier issues
• Unauthorized access to your account

Always use products as instructed.

Privacy

Your personal data is handled according to our Privacy Policy.
By using this website, you consent to the collection and use of your information as described there.

Governing Law

These Terms & Conditions follow Indonesian law.
Any disputes will be handled under the jurisdiction of Indonesian courts.

Contact Us

For questions or concerns regarding these Terms & Conditions, please contact us:

Jaens Essence Customer Support
Email: info@jaensessence.com
Phone: +6281234567890
Website: www.jaensessence.com